Democratic Senator Charles Schumer recently introduced a bill that would require call centers to inform people when their call is transferred outside the U.S. Call center jobs are increasingly being moved overseas. The idea is that if callers are made aware that their calls are being transferred they will be displeased. Schumer introduced the legislation as a way to encourage call centers to bring those jobs back.
Things must be very grim indeed if a U.S. Senator is scrounging for jobs at call centers. I doubt Schumer has ever worked at a call center. If he had, he might not be so determined to save those jobs. But then again, as is so often the case, Schumer's effort is not so much about what he is doing as it is that he is doing something. If he succeeds in his effort, no doubt in his next campaign he will find occasion to mention how he acted to save U.S. jobs. Nothing will be said that the jobs he saved are often miserable jobs for marginal pay. In Washington, jobs are statistics.
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